How can I do if I received a negative review?

We understand that it can be tempting to report exceptionally poor customer service reviews by making assumptions and calling a member by name. However, we trust that the majority of our users have good intentions. In addition, compliance with all applicable data protection regulations on Ohlala is a must and therefore the release of user data for certain reviews by our customer service is not possible. We therefore recommend that you accept reviews and refrain from making assumptions about specific members.