Why was my payout request rejected?

If you received an error message, your withdrawal request will not be processed until you submit a new ID to us that can be verified and approved.

Other possible reasons:

  • Your previously submitted ID has expired.
  • The previously submitted documents do not meet the requirements needed to complete your withdrawal request.
  • Your account is missing withdrawal information, preventing you from withdrawing funds.

Once your identification documents are verified and approved, your payouts will be activated.

Please note the following requirements that must be met for EVERY image uploaded:

  • Images may not be edited, cropped or resized.
  • All images must be in color.
  • Submitted documents must be a photograph or a scanned copy. Electronic documents or a photo of a photo will be rejected.
  • All 4 corners of the document must be visible.
  • All government-issued, unexpired ID must be presented. No part of the document may be edited, obscured, abridged, or censored.
  • Files must be in .PNG or .JPG format and under 7MB in size.